Refund POlicy
Refund POlicy
At Xindus, we value transparency and aim to provide a smooth and hassle-free experience for our customers when it comes to managing your balance and refunds. Below, you will find detailed information on how refunds are processed for different situations and the steps to request a refund from your customer ledger.
1. Refund for Cancelled Shipments
1. Refund for Cancelled Shipments
If a shipment is cancelled, the refund amount will be credited back to your Customer Ledger. This balance can be used for future shipments or other transactions on the platform. There is no need to take any additional action unless you wish to withdraw the surplus balance from your ledger.
2. Refund for Lost Shipments
2. Refund for Lost Shipments
In cases where a shipment is lost, the refund will be issued in the form of Credit Notes. These credit notes will be added to your customer ledger and can be used as a form of payment for future shipping charges.
3. Refund for Other Issues
3. Refund for Other Issues
For any other situation that warrants a refund, which is not covered above, a Credit Note will be added to your Customer Ledger. These Credit Notes can also be used for future transactions within the platform.
4. Requesting a Refund for Surplus Balance
4. Requesting a Refund for Surplus Balance
If your Customer Ledger shows a positive balance that you would like to withdraw, you can request a refund. Here's how the process works:
Steps to Request a Refund
Steps to Request a Refund
Contact Support:
Contact Support:
Email: You can send an email to support@xindus.net with your refund request.
Raise a Ticket: Alternatively, you can raise a support ticket through the Xindus platform.
Key Account Manager: If you have a Key Account Manager, feel free to reach out directly to them for assistance with the refund process.
Provide Required Documentation:
Provide Required Documentation:
Please include a cancelled cheque with your request. This is necessary for verifying your bank account details to ensure the refund is processed correctly.
Refund Processing
Refund Processing
Once we receive your refund request along with the required documents, the refund will be processed within 5 working days. The amount will be credited to the bank account you have specified.
5. Terms and Conditions
5. Terms and Conditions
- Refund requests will only be processed if there is a surplus positive balance in your Customer Ledger.
- Any refund for lost shipments will be issued as Credit Notes, which are only applicable for use within the platform.
- Refunds for cancelled shipments will be credited back as balances in your ledger for future use.
- Please ensure your refund request is complete with all required documentation to avoid delays in processing.
- For further inquiries or assistance, please don't hesitate to contact us at support@xindus.net.
