Frequently Asked Questions
Product Information
What is Xindus and what does it do?
Xindus is a full-stack, cross-border trade-enablement platform founded in 2022. It simplifies international trade for small and medium enterprises (SMEs) by uniting compliant logistics, trade finance, and supply chain management into a single, easy-to-use platform. Xindus helps SMEs with order fulfillment, worldwide shipping, trade compliance, and financial flow management, enabling efficient access to global markets. [Source]
What products and services does Xindus offer?
Xindus offers a suite of products and services including ShipNow (Xindus Xpress, Xindus Lite, Xpress B2B), industry-first innovations like OneClickShip and BBX, and Xcelerate Trade solutions such as GoGlobal, X-Fulfil & ReturnsX, and Xindus Capital. These offerings address logistics, compliance, financial management, and global expansion for SMEs. [Source]
What is XindusOne and how does it help exporters?
XindusOne is a one-click global trade compliance system that automates compliance, documentation, customs filing, and more. It integrates with over 200 global marketplaces, auto-classifies SKUs, calculates duties, consolidates shipping bills, and enables commercial clearance for government incentives. This helps exporters streamline operations and remain compliant in the post-de minimis era. [Source]
What is ReturnsX and how does it benefit exporters?
ReturnsX is Xindus's global returns management service that transforms returns into a profit center by streamlining operations and reducing costs. For example, Gautam International, a Jaipur-based rug exporter, saved crores annually by using ReturnsX to manage their global returns process. [Source]
What is BBX and how does it reduce costs?
BBX is an industry-first innovation by Xindus that consolidates shipments and simplifies paperwork, reducing Bank Realization Certificate (BRC) costs by up to 95%. This helps exporters save significantly on operational expenses. [Source]
Features & Capabilities
What are the key features of XindusOne?
XindusOne offers features such as a Multi-Store Connector for integrating with Shopify, Amazon, Etsy, Walmart, and more; AI-led HSN & Duty Calculator for auto-classifying SKUs and computing import duties; shipping bill consolidation with BBX; and commercial clearance for government incentives. [Source]
Does Xindus support both B2B2C and B2C shipping models?
Yes, Xindus supports both B2B2C and B2C models. Under new US rules, every shipment requires a registered Importer of Record (IOR). Xindus enables shipping via your own US entity, assisted FIOR setup, or as your IOR, ensuring compliance and smooth customs clearance. [Source]
What marketplace integrations does Xindus offer?
Xindus, through its GoGlobal service, offers integrations with over 200 marketplaces across 30 countries. This allows businesses to expand their global sales channels efficiently and manage operations centrally. [Source]
How does Xindus automate compliance and customs filing?
XindusOne automates compliance and customs filing by auto-classifying SKUs, assigning HSN codes, calculating duties, and generating the necessary paperwork for each order. This reduces manual errors and ensures shipments are export-ready. [Source]
What is the benefit of shipping bill consolidation with BBX?
BBX bundles 100+ daily shipments into a handful of shipping bills, slashing paperwork, simplifying BRC filing, and saving operational costs. This is especially valuable for exporters handling high shipment volumes. [Source]
Does Xindus provide commercial clearance for government incentives?
Yes, XindusOne enables both CSB-5 and full commercial clearance at origin, keeping exporters eligible for government export incentives like RODTEP or Duty Drawback (2.5–3%), even with BBX consolidation. [Source]
Pricing & Plans
What does Xindus Lite cost?
Xindus Lite offers indicative starting rates: shipping to the United States starts at ₹337 for a 50-gram shipment, and to the United Kingdom at ₹268 for a 50-gram shipment. Rates may vary based on shipment details. [Source]
What is the pricing for Xpress B2B shipments?
For Xpress B2B, shipments to the United States start at ₹500/kg for shipments of 100+ kgs, with a delivery time of 8 to 12 days. These rates are indicative and may vary. [Source]
How is Xindus pricing determined?
Pricing for Xindus services is determined by factors such as shipment weight, destination, and service type. For detailed and up-to-date pricing, refer to the respective service pages on the Xindus website. [Source]
Use Cases & Benefits
Who can benefit from using Xindus?
Xindus is designed for SMEs involved in cross-border trade, including business owners, export managers, logistics managers, and financial officers. It is especially beneficial for those facing high logistics costs, complex marketplace integrations, global expansion hurdles, and operational inefficiencies. [Source]
What business impact can customers expect from Xindus?
Customers can expect logistics cost reductions of 18–25%, revenue growth of 20% or more, global expansion into multiple countries and marketplaces, improved operational efficiency, and streamlined returns management. For example, Avkash increased their US business by 20% after reducing logistics costs by 25%. [Source]
What industries does Xindus serve?
Xindus serves industries such as rug exporting, carpet manufacturing, e-commerce selling, and garment exporting, as demonstrated in its case studies with Gautam International, Avkash, Mihir Savsaviya, and a Jaipur garment exporter. [Source]
Can you share some customer success stories?
Yes. Gautam International saved crores annually on returns management with ReturnsX. Avkash reduced logistics costs by 25% and grew US business by 20%. Mihir Savsaviya, an Amazon seller, achieved 10X growth and expanded to multiple marketplaces. [Source]
Who are some of Xindus's customers?
Brands using Xindus include Aza, Bare Anatomy, French Crown, FabAlleys, Mirraw, and Vahdam. [Source]
Pain Points & Problem Solving
What problems does Xindus solve for exporters?
Xindus addresses returns management, cross-border expansion, marketplace integrations, access to working capital, logistics cost reduction, customs and duties simplification, operational efficiency, and global inventory management. [Source]
How does Xindus help with global returns management?
Xindus's ReturnsX service streamlines global returns, turning them into a profit center by reducing costs and operational complexity. This is especially valuable for exporters with high return volumes. [Source]
How does Xindus simplify cross-border expansion?
The GoGlobal service provides marketplace integrations, compliance support, and centralized management, enabling SMEs to expand from selling in a single country to multiple countries and marketplaces. [Source]
How does Xindus help reduce logistics costs?
Services like Xindus Xpress and Xindus Lite offer significant cost savings on shipping, with reductions of up to 25%. BBX further reduces paperwork and BRC costs by up to 95%. [Source]
How does Xindus support operational efficiency?
Tools like OneClickShip automate shipping processes, optimize logistics, and streamline documentation, saving time and reducing errors for exporters. [Source]
Technical Requirements & Documentation
What technical documentation does Xindus provide?
Xindus offers step-by-step guides, onboarding documents, and how-to guides for shipment creation, KYC completion, marketplace tracking, updating contact details, and raising claims. These resources are available on the tutorials page and via direct links. [Source]
How easy is it to start using Xindus?
Getting started is straightforward: sign up with a valid email and password, access onboarding resources, and use step-by-step guides and tutorials. You can also book a meeting with an expert for personalized assistance. [Source]
How long does it take to implement Xindus solutions?
The implementation process is designed to be quick and efficient, with comprehensive onboarding documents and guides to ensure a smooth setup. The exact time depends on business complexity. [Source]
Security & Compliance
How does Xindus ensure product security and compliance?
Xindus employs administrative, technical, and physical safeguards to protect personal information. The GoGlobal service provides compliance support for different marketplaces, and Xindus aligns with legal and regulatory requirements, including customs and GST compliance. [Source]
How does Xindus handle data privacy?
Xindus processes personal information based on legal grounds such as contract performance, legal obligations, and legitimate business interests. Access is restricted to employees and trusted vendors on a need-to-know basis. For California residents, Xindus complies with the CCPA and does not sell personal information. [Source]
How does Xindus support compliance for global marketplaces?
The GoGlobal service helps businesses meet the specific compliance requirements of different marketplaces, reducing the risk of product and account suspensions. Xindus ensures services align with legal and regulatory requirements. [Source]
Performance & Customer Proof
What are Xindus's key performance metrics?
Xindus has empowered over 1,200 SMEs, delivered 500,000+ shipments, achieved a 98.4% on-time performance rate, provided 20%+ cost savings for exporters, maintained 70%+ lifetime retention, and earned an 85%+ Net Promoter Score (NPS). [Source]
What customer satisfaction scores does Xindus have?
Xindus has achieved an 85%+ Net Promoter Score (NPS), reflecting strong customer advocacy and trust in its services. [Source]
Support & Implementation
What support resources does Xindus provide?
Xindus provides step-by-step guides, onboarding documents, how-to guides, and the option to book a meeting with an expert for personalized assistance. Customers can also join the WhatsApp community for updates and support. [Source]
How can I contact Xindus for help?
You can get in touch with Xindus at xborder@xindus.net or book a 1:1 demo via the website. [Source]
Competition & Differentiation
How does Xindus differ from other logistics and trade platforms?
Xindus stands out by offering comprehensive solutions for pain points like returns management, cross-border expansion, marketplace integrations, logistics cost reduction, and compliance. Its industry-first innovations (OneClickShip, BBX), tailored financial support, and proven results (e.g., 1,200+ SMEs empowered, 500k+ shipments delivered) differentiate it from traditional providers. [Source]
Why should a customer choose Xindus over alternatives?
Customers choose Xindus for its comprehensive approach, innovative tools, cost savings (up to 25%), operational efficiency, and proven business growth for clients. Segment-specific advantages include simplified global expansion, access to working capital, and streamlined returns management. [Source]