Privacy Policy
Welcome to Xindus. We value your privacy and are committed to protecting the personal and business information entrusted to us.
This Privacy Policy explains how Xindus collects, uses, stores, shares, and protects information when you visit www.xindus.net, use our platform, applications, products, or services, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
When you register for an account, contact us, use our services, or otherwise interact with us, we may collect:
- Name
- Email address
- Phone number
- Company name
- Business address
- Billing and payment information
- Government-issued identification or verification information, where required for compliance purposes
- Information related to authorised representatives or signatories
1.2 Business and Shipment Information
When you use Xindus's logistics, shipping, fulfilment, warehousing, financial, or related services, we may collect:
- Sender and recipient details
- Shipment and order information
- Product details
- Package dimensions and weight
- Shipping addresses
- Tracking numbers and shipment status
- Customs and compliance information
- Tax identification information, including GST, IEC, VAT, or other applicable registration details
- Commercial invoices and other shipping-related documents
1.3 Automatically Collected Information
When you visit our website or use our platform, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Website usage and interaction data
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use your information for the following purposes:
- To provide, operate, and improve our products and services
- To create and manage your Xindus account
- To process shipments, orders, payments, and other transactions
- To provide logistics, warehousing, fulfilment, and related services
- To communicate with you regarding your account, shipments, orders, or services
- To provide customer support
- To verify your identity and business information
- To comply with legal, regulatory, customs, tax, and financial obligations
- To detect, investigate, and prevent fraud or unauthorised activities
- To analyse and improve the performance and user experience of our website and platform
- To send service-related notifications and updates
- To send marketing and promotional communications where permitted by applicable law
- To enforce our terms, policies, and legal rights
3. Cookies and Tracking Technologies
Xindus may use cookies and similar technologies to improve your experience on our website and platform.
Cookies may help us:
- Remember your preferences
- Maintain your login session
- Understand how users interact with our website
- Improve website functionality and performance
- Provide relevant communications or advertising, where applicable
4. How We Share Your Information
We may share information with trusted third parties when necessary to provide our services, including:
- Shipping and logistics partners
- Last-mile delivery partners
- Warehousing and fulfilment partners
- Customs and regulatory authorities
- Payment and financial service providers
- Identity verification providers
- Technology and cloud service providers
- Professional advisors, auditors, and legal service providers
We may also disclose information when required to:
- Comply with applicable laws or legal obligations
- Respond to requests from government or regulatory authorities
- Protect the rights, property, safety, or security of Xindus, our users, or others
- Prevent fraud, security threats, or other illegal activities
- Enforce our agreements and policies
5. International Data Transfers
As Xindus provides services that may involve cross-border logistics and international operations, your information may be transferred to, stored in, or processed in countries outside your country of residence.
When transferring information internationally, we take appropriate measures to protect the information in accordance with applicable data protection laws.
6. Data Security
We implement reasonable technical, organisational, and administrative safeguards designed to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing electronic data is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal and business information only for as long as necessary to:
- Provide our services
- Maintain business and operational records
- Comply with legal, tax, regulatory, customs, and accounting requirements
- Resolve disputes
- Enforce our agreements
The retention period may vary depending on the nature of the information and the applicable legal requirements.
8. Your Rights
Depending on the applicable laws and your location, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to applicable legal requirements
- Withdraw consent where processing is based on consent
- Object to certain types of data processing
- Request information about how your data is used
To exercise your rights, please contact us using the details provided below.
9. Marketing Communications
We may send you marketing, promotional, or informational communications related to Xindus and our services where permitted by applicable law.
You may opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Please note that you may continue to receive essential service-related, transactional, security, or account communications.
10. Third-Party Links and Services
Our website or platform may contain links to third-party websites or services.
Xindus is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services before providing them with personal information.
11. Children's Privacy
Our website and services are not intended for individuals below the age at which they can legally enter into a binding agreement under applicable law.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate authorisation, we will take reasonable steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Xindus handles your information, please contact us through the contact details provided on our website: