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Frequently Asked Questions

Product Information

What is Xindus OneClickShip?

Xindus OneClickShip is an AI-powered global shipping solution designed to automate and optimize cross-border shipping for SMEs. It integrates with major marketplaces like Amazon, Walmart, Etsy, and eBay, and streamlines processes such as product classification, shipping speed optimization, invoice generation, and tracking updates. Learn more.

Which marketplaces does OneClickShip connect with?

OneClickShip connects with leading marketplaces including Amazon, Walmart, Etsy, and eBay, allowing users to import orders instantly and manage shipping from a single platform. Source

What are the main features of OneClickShip?

Key features include AI auto-classification of products, shipping speed optimization, invoice generation, instant order import, auto-allocation of dimensions and weights, duty and tax assessment, label printing, and automatic tracking updates to marketplaces. Source

How does OneClickShip automate shipping processes?

OneClickShip automates shipping by integrating with marketplaces, auto-classifying products, optimizing shipping speed, generating invoices, and syncing tracking information back to the marketplace. This reduces manual effort and minimizes errors. Source

Can I generate invoices and print shipping labels with OneClickShip?

Yes, OneClickShip allows users to generate invoices and print shipping labels directly from the platform, streamlining documentation and fulfillment. Source

Does OneClickShip support automatic duty and tax assessment?

Yes, OneClickShip includes features to assess duties and taxes automatically, helping businesses comply with cross-border trade regulations. Source

How does OneClickShip handle order imports?

OneClickShip enables instant order import from connected marketplaces, allowing users to manage all shipments from a unified dashboard. Source

Can OneClickShip auto-allocate package dimensions and weights?

Yes, OneClickShip can automatically allocate dimensions and weights for shipments, reducing manual data entry and improving accuracy. Source

How does OneClickShip update fulfillment and tracking information?

OneClickShip automatically updates back fulfillment and tracking details to the connected marketplace, ensuring real-time visibility for both sellers and buyers. Source

Is there a video tutorial for using OneClickShip?

Yes, you can watch a video overview of Xindus OneClickShip on YouTube to see how the platform works in action.

Features & Capabilities

What are the key capabilities of Xindus products and services?

Xindus offers marketplace integration with over 200 global marketplaces, cost reduction on shipping (up to 25%), compliance support, logistics and financial management, returns management, global expansion tools, operational efficiency, and industry-first innovations like OneClickShip and BBX. Source

How does Xindus help with global returns management?

Xindus's ReturnsX service transforms global returns into a profit center by streamlining operations and reducing costs. For example, Gautam International saved significant costs annually using this service. Case Study

Does Xindus support compliance for cross-border trade?

Yes, Xindus provides compliance support through its GoGlobal service, helping businesses meet marketplace requirements and reducing the risk of product and account suspensions. Source

What technical documentation is available for Xindus users?

Xindus provides step-by-step guides, onboarding documents, and how-to resources for shipment creation, KYC completion, and marketplace tracking. Access these on the tutorials page and onboarding document.

How does Xindus help with logistics cost reduction?

Xindus Xpress and Xindus Lite offer significant cost savings on shipping, with reductions of up to 25%. BBX reduces Bank Realization Certificate (BRC) costs by up to 95%. Source

What is the GoGlobal service?

GoGlobal enables businesses to expand into multiple countries and marketplaces with centralized management and compliance support, integrating with over 200 marketplaces across 30 countries. Source

How does Xindus support global inventory management?

The XindusOne platform centralizes inventory control across multiple global locations, improving efficiency and reducing operational challenges for businesses managing inventory in multiple countries. Source

What is Xindus Capital?

Xindus Capital provides global inventory-based financing for SMEs, helping them access working capital to grow their businesses. Source

What is BBX and how does it help exporters?

BBX is an industry-first innovation that reduces costs by consolidating shipments and simplifying paperwork, cutting Bank Realization Certificate (BRC) costs by up to 95%. Source

Pricing & Plans

What does Xindus Lite cost?

Xindus Lite's starting rates are indicative and not fixed. Shipping to the United States starts at ₹337 for a 50-gram shipment, and to the United Kingdom at ₹268 for a 50-gram shipment. Rates may vary depending on specific conditions. Source

What is the pricing for Xpress B2B?

For shipments to the United States, Xpress B2B starts at ₹500/kg for shipments of 100+ kgs, with a delivery time of 8 to 12 days. Rates may vary slightly. Source

How is Xindus pricing determined?

Pricing is determined based on factors such as shipment weight, destination, and service type. For detailed pricing, visit the respective service pages on the Xindus website. Source

Use Cases & Benefits

Who can benefit from using Xindus OneClickShip?

OneClickShip is ideal for SMEs, exporters, and businesses selling on global marketplaces who want to automate shipping, reduce manual work, and optimize logistics for cross-border trade. Source

What business impact can customers expect from using Xindus?

Customers have reported logistics cost reductions of 18% to 25%, revenue growth of 20% or more, and the ability to expand into multiple countries and marketplaces. For example, Avkash increased their US business by 20% by reinvesting cost savings into marketing. Case Study

What industries have benefited from Xindus solutions?

Industries represented in Xindus case studies include rug exporting, carpet manufacturing, e-commerce selling, and garment exporting. Source

Can you share a specific customer success story?

Gautam International, a Jaipur-based rug exporter, used Xindus ReturnsX to transform their global returns process into a profit center, saving crores annually. Read the case study

What are some other customer success stories?

Avkash, a Jaipur carpet manufacturer, reduced logistics costs by 25% and grew their US business by 20%. Mihir Savsaviya, an Amazon seller, achieved 10X growth and expanded to multiple marketplaces with Xindus's support. Source

What problems does Xindus solve for SMEs?

Xindus addresses challenges such as returns management, cross-border expansion, marketplace integrations, access to working capital, logistics cost reduction, customs and duties simplification, operational efficiency, and global inventory management. Source

What are the key pain points Xindus addresses?

Key pain points include complex returns management, global expansion hurdles, high logistics costs, compliance challenges, and operational inefficiencies. Xindus provides tailored solutions for each of these issues. Source

Who are some of Xindus's customers?

Brands using Xindus include Aza, Bare Anatomy, French Crown, FabAlleys, Mirraw, and Vahdam. Source

Support & Implementation

How easy is it to get started with Xindus?

Getting started is easy: sign up with a valid email and password, access step-by-step guides and tutorials, and join the WhatsApp community for support. Tutorials | Community

How long does it take to implement Xindus solutions?

The implementation process is designed to be quick and efficient. Customers can follow the onboarding document for detailed guidance. The exact time may vary, but resources ensure a smooth and fast setup. Onboarding Guide

Where can I find tutorials for booking shipments and using Xindus features?

Tutorials are available on the Xindus YouTube channel and the demos page. For example, see How to book new shipments and How to clone a shipment.

How can I contact Xindus for support?

You can contact Xindus at xborder@xindus.net or book a meeting with an expert via this link. The Xindus Hub is located at G3JW+Q4Q, D Block, Samalka, New Delhi, Delhi 110037.

Is there a community for Xindus users?

Yes, you can join India's most vibrant Xport Community via WhatsApp for updates, support, and networking with other exporters.

Performance, Security & Compliance

What are the key performance metrics of Xindus?

Xindus has empowered over 1,200 SMEs, delivered 500k+ shipments, achieved a 98.4% on-time performance rate, delivered 20%+ cost savings for exporters, maintained 70%+ lifetime retention, and earned an 85%+ Net Promoter Score (NPS). Source

How does Xindus ensure product security and data privacy?

Xindus employs administrative, technical, and physical safeguards to protect personal information. Access is restricted to employees and trusted vendors on a need-to-know basis. Xindus complies with the California Consumer Privacy Act (CCPA) and does not sell personal information. Privacy Policy

Does Xindus support compliance with international trade regulations?

Yes, Xindus ensures its services align with legal and regulatory requirements, including customs and GST compliance, and provides compliance support through GoGlobal. Source

How does Xindus build trust and transparency with customers?

Building trust is a core principle for Xindus. The company notifies users of any changes to its privacy policy and ensures transparency in data handling practices. Privacy Policy

Competition & Differentiation

How does Xindus differ from other cross-border trade solutions?

Xindus stands out by offering comprehensive solutions for pain points like returns management, global expansion, marketplace integrations, logistics cost reduction, and compliance. Its industry-first innovations and tailored financial support set it apart from traditional providers. Source

What advantages does Xindus offer for different user segments?

For SMEs: cost savings, access to working capital, and simplified global expansion. For exporters: streamlined returns management and logistics cost reduction. For businesses expanding globally: marketplace integrations, customs simplification, and centralized inventory management. Source

Why should a customer choose Xindus over alternatives?

Xindus's unique approach, innovative tools, and proven results make it a preferred choice for businesses looking to simplify cross-border trade, reduce costs, and expand globally. Over 1,200 SMEs have been empowered, with 500k+ shipments delivered and a 98.4% on-time performance rate. Source

OneClickShip

Connect your Amazon, Walmart, Etsy, eBay Store
Al Auto-Classify Products
Optimize Shipping Speed
Generate Invoices
Update back fulfilment and tracking to the marketplace
Import Orders Instantly
Auto-allocate Dimension & Weights
Assess Duties and Taxes
Print Labels Auto-sync tracking